Privacy Policy

At Aarogya India Healthcare Services, safeguarding the confidentiality of our customers’ data is our top priority. We strictly adhere to data protection laws in India, and this Privacy Policy outlines how we collect, use, and protect your information.

Information We Collect

We collect personal information such as names, ages, gender, profession, contact details, and other relevant data at the time of purchasing a plan. This information is essential for facilitating services and maintaining our database.

When availing of services, we may share necessary details with medical facilities or practitioners to fulfill your appointment or service request. These third parties only receive the information required to provide the service and are obligated not to use it for any other purpose.

For inquiries or callbacks, the provided information may be retained for internal statistical analysis, feedback, or follow-up purposes, based on your consent.

Use of Information

Your information is used for the following purposes:

Updating our network and database.
Sharing contact details with members, corporates, or institutions for service access.
Maintaining and compiling health records, including preventive health check reports, strictly for internal use. These records will not be shared with third parties unless explicitly required to facilitate a service.
Providing necessary consultations or suggestions based on health reports.
Addressing grievances and ensuring customer satisfaction.

Grievance Handling

For grievances related to website usage or services, you can contact the grievance redressal officer at the email provided in the contact section. Complaints will be addressed within 15 working days from the date of receipt.

Security Measures

We take extensive measures to protect your personal data and secure any transactions made through our platform. This includes:

A robust IT infrastructure adhering to industry standards.
Encrypting all data using Secure Sockets Layer (SSL) technology.
Storing personal information on secure servers in controlled environments.

While we strive to provide the highest security, no system can entirely eliminate risks associated with personal data.

Card and Bank Details

You are not required to share sensitive information such as debit/credit card details with third parties to avail of our services. If you are asked to provide such details, do not proceed and inform us immediately via the contact details provided.

Communication

As part of our services, we may send you transactional emails, administrative messages, or notifications. You may also receive calls or messages related to your services or requests, as necessary.

Data Sharing and Business Transfers

We do not sell, rent, or exchange your personal information with third parties for commercial purposes. However, payment processing may involve secure third-party gateways. If our business undergoes a merger, acquisition, or sale, customer data may be transferred as part of the transaction.

Policy Updates

This Privacy Policy is subject to periodic reviews and updates. Changes will be communicated by posting an updated version on our website. Customers are encouraged to review the policy regularly.

Contact for Assistance

For any clarifications or assistance, please contact your relationship manager or write to the grievance redressal officer as mentioned in the contact section. Complaints will be addressed promptly.